What are the Christmas & New Year office open & close dates/check-in & check-out dates?

Tara is closed for check-ins from COB (close of business) Thursday 24 December until Tuesday 28 December, so the last day for Christmas drop-off is Thursday 23 December and the first day for pick up is Wednesday 29 through to Friday 31 December.

There is a minimum booking of 7 days over this period, regardless of a pre-arranged early collection. There will be no refund for an early collection and an out of hours check-out fee of $50 will apply.

Tara closes again from COB Saturday 1 January until Tuesday 4 January. There is a minimum booking of 5 days over this period, regardless of a pre-arranged early collection. There will be no refund for an early collection and an out of hours check-out fee of $50 will apply.

Dates at a glance…

23 December                                    Open AM & PM

24 – 28 December                          CLOSED

29 December                                    Open AM & PM

30 December                                    Open AM & PM

31 December                                    Open AM & PM

1 January                                             CLOSED

2 January                                             CLOSED

3 January                                             CLOSED

4 January                                             Open AM & PM

 

What are your office hours for check in and check out?

Monday – Saturday                       7.30 am – 11.00 am & 3.00 pm – 5.30 pm

Sunday                                                 3.00 pm – 5.30 pm

Out of hours                                     $50, at a time prior arranged

 

When is my payment due?

50% deposit is payable on booking with the remainder payable by 1 November. Any bookings after this date require 100% payable at the time of booking.

Payments can be made by credit/debit card, direct deposit or cash, over the phone or in person.

We charge per day; however, no fee will be charged for the day of collection if collection is before 11am (unless your checkout day is part of the 7 day or 4 day minimum you will be charged for that day of check out).

 

Are there refunds available?

Any cancellation of a booking between the dates of 20 December to 10 January and part there are subject to the following conditions:

Before 1 December will result in a 50% cancellation cost of the total boarding fee.

After 1 December will not be refunded. There will be no credit applied to the client record and all monies paid are forfeited without further correspondence.

There will be no refunds due to COVID-19 and or any related incidents and circumstances.

 

Can I change my dates?

Boarding dates may be changed up until 1 December but may be affected by our closure dates and or the minimum stay period over the Christmas/NY period.

 

What are the types of boarding & costs available over Christmas?

Luxury $120 per day                                                                           

For small, medium and large sized social dogs only.

There are only a small number of rooms for large dogs so please book in early to secure a place.

Standard boarding $41 – 53 size dependant – for bookings made before 1 October – may share with a likeminded fur friend

Standard boarding $49 – 61 size dependant – for bookings made after 1 October – may share with a likeminded fur friend

Board on own – $75 (if you require a single pen and single playtime for your dog)

Special needs or geriatric care in standard boarding – $51

 


 

Are there additional services I can offer my dog during their stay?

🐶      Christmas day party                                                                    $30

🐶      Dam swim & farm play                                                               $30

🐶      On lead Estate walk (30 min)                                                 $20          $15 – 2nd dog

🐶      Cat/human interactive play time                                        $13

🐶      Kong toy filled with kibble/peanut butter                     $5 per kong

🐶      Ice block – frozen stock                                                             $3

🐶      Wash, blowout and brush                                                        $35 – $75 (size & breed dependent)

🐶      Photo update                                                                                  $10 / photo

🐶    Special diet (owner provided food)                                     $3

🐶    Medication                                                                                        $3